Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Dhuveli, the vessel GPS tracking and fleet-management service operated by Oneconnect Pvt Ltd ("Company," "we," "our," or "us"), Maafushi, Maldives (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1.Definitions

• "Customer" / "you" — the business or individual that registers for the Service.
• "User" — anyone you authorise to access your account.
• "Customer Data" — data you submit or that is generated by your vessels and devices.
• "Devices" — GPS trackers and equipment used to provide location data.

2.Eligibility & Accounts

You must be at least 18 and able to enter a binding contract. You are responsible for the accuracy of your account details, for all activity under your account, and for keeping your credentials secure. Notify us promptly of any unauthorised use.

3.The Service & Licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations. We may improve, change or discontinue features from time to time.

4.Subscriptions, Fees & Payment

• Access to paid plans requires payment of the applicable fees for the chosen plan and billing period.
• Unless stated otherwise, subscriptions and fees are non-refundable and may renew for successive periods.
• We may update pricing; changes apply from your next billing period.
• Overdue accounts may be suspended until outstanding amounts are settled.

5.Acceptable Use

You agree not to:

• Use the Service unlawfully, or to track people or assets without proper authority or consent.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service or its systems.
• Resell or provide the Service to third parties except as expressly permitted.
• Upload malicious code or infringe the rights of others.

6.GPS Devices & Tracking Accuracy

Location data depends on GPS hardware, mobile network coverage, satellite availability and environmental conditions. The Service is provided for operational awareness and is not a safety, navigation, or emergency system. We do not warrant that location data is accurate, complete, or available without interruption, and you should not rely on it as the sole basis for safety-critical decisions.

7.Customer Data & Ownership

As between the parties, you own your Customer Data. You grant us the rights needed to host and process it to provide the Service. You are responsible for the lawfulness of the data you collect (including obtaining any necessary consents) and for how your Users use it. Our handling of personal data is described in our Privacy Policy.

8.Share Links & Public Content

The Service lets you publish public links that display live vessel positions without login. You are responsible for who you share these links with and may deactivate or expire them at any time. You must not publish content that is unlawful or infringes the rights of others.

9.API Use

If you use our API, you must keep access tokens confidential, stay within published rate limits, and use it only for your own account's data. We may revoke tokens or limit access to protect the Service.

10.Intellectual Property

The Service, including its software, design, and trademarks, is owned by the Company and its licensors and is protected by law. Except for the rights expressly granted here, no rights are transferred to you.

11.Third-Party Services

The Service may rely on or integrate with third-party services (e.g. mapping, messaging, hosting, payments). We are not responsible for third-party services, and their use may be subject to their own terms.

12.Service Availability

We aim for high availability but do not guarantee the Service will be uninterrupted or error-free. We may perform maintenance, and availability may be affected by factors outside our control, including networks, devices, and third-party providers.

13.Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

14.Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, data, or goodwill, arising from your use of (or inability to use) the Service. Our total liability for any claim shall not exceed the fees you paid for the Service in the three (3) months preceding the claim.

15.Indemnification

You agree to indemnify and hold the Company harmless from claims, losses and expenses arising from your use of the Service, your Customer Data, or your breach of these Terms.

16.Suspension & Termination

You may stop using the Service at any time. We may suspend or terminate access for non-payment, breach of these Terms, or to protect the Service. On termination, your right to use the Service ends; we may delete Customer Data after a reasonable period in line with our retention practices.

17.Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by email, and continued use after changes take effect constitutes acceptance.

18.Governing Law

These Terms are governed by the laws of the Republic of Maldives, and the courts of the Maldives shall have jurisdiction over any disputes, without regard to conflict-of-law principles.

19.Contact Us

For questions about these Terms, contact us at:

• Email: info@oneconnect.mv
• Company: Oneconnect Pvt Ltd, Maafushi, Kaafu Atoll, Republic of Maldives